Resources » FAQ

Frequently Asked Questions

 
ACADEMICS

 
How can my student find his/her advisor?
A directory of academic advisors is available here.    
 
 
What tutoring options does ASU provide to students?
ASU provides tutoring at all 4 campuses, free to all students. Look here to locate the nearest tutoring center for your student. 
 
 
HOUSING
 
Who can my student contact for questions about his/her Residential Hall?
ASU Residential Life contact information for each campus can be accessed by clicking here.  
 
What furniture do the residential rooms have? What do we need to bring?
Residential rooms come with a bed, a closet, a desk and a chair. Other items, such as stand-alone lamps, televisions and refrigerators must be provided by the student.  
 
DINING
  
Where are the dining halls located on campus?
Information and maps for all of ASU’s dining halls can be found here.
 
Who can my student contact if he/she has questions about dining?
Contact information for ASU Dining Services is available here.
 
CAMPUS LIFE
 
Where can my student find a map of campus?
Visit the ASU Campus Map online here.
 
How does my student get to the other campuses?
Parking and Transit Services provides free on-campus shuttle service on the Tempe campus and free intercampus shuttle service between the Tempe, West and Polytechnic campuses. For travels between the Tempe and Downtown Phoenix campuses, ASU students and employees are encouraged to take the METRO light rail. For more information click here.
 
Where can my student get a job on campus?
Information pertaining to student employment can be found here.  
 
How does my student get a parking decal?
Students interested in getting a parking decal should visit ASU Parking and Transit Services and follow instructions for purchasing a permit. 
 
Where can my student purchase football tickets?
Tickets to all sporting events are available here.
 
Where can my student get his/her Sun Card?
Please click here for more information about getting a Sun Card. 
 
How does my student put money on his/her Sun Card?
Sun Dollars can be added to a student’s Sun Card online.
 
What is the difference between M&G dollars and Sun Dollars?
Sun Dollars is a pre-paid services account managed by the ASU Sun Card Office. It works similar to a bank debit card except that cash cannot be withdrawn (however, refunds are available when you transfer or leave the university). You simply put money in your account and then present your Sun Card to any of the participating merchants to make purchases.
M&G Dollars are part of certain mandatory meal plans and can be spent at any of the more than 30 Sun Devil Dining locations on the Tempe, Polytechnic, West and Downtown Phoenix Campuses. The biggest incentive? Your purchases are tax-free at the registers when you use your M&G Dollars.
 
IMPORTANT DATES
 
Where can my student find important dates, like the last day to withdraw from a class or when winter break begins?
A yearly academic calendar with payment deadlines, finals schedules and university holidays is available here.
 
NEW STUDENTS/ORIENTATION
 
How can my student get a campus tour?
Click here for an online tour or here to schedule a visit in person. 
 
How does my student sign up for Orientation?
Sign up for freshman orientation here or call 480-965-2880 for any questions regarding orientation.  
 
Who can my student contact if he/she needs special accommodations for learning disabilities?
The Disability Resource Center contact information can be accessed for each campus online here.  
 
My student is having a hard time adjusting to the college life. What resources are available to help him transition?
Counseling services can direct you in how to handle your student’s transition. Contact information for each campus can be accessed online here.
 
How can my son/daughter get involved on campus?
ASU Student Engagement offers many opportunities for your student to get involved on campus.
 
TUITION/FINANCIAL AID
 
How does my student apply for financial aid?
Click here for specific steps in how to apply for aid.
 
How does my student pay tuition?
Information about billing and tuition payments is available here.
 
When is tuition due?
The academic calendar offers a complete list of tuition and fee deadlines. For more information, visit the Tuition and Fees website.
 
 
PARENT INVOLVEMENT
 
Where are places we can stay around campus during Fall Welcome?
A list of hotels around the area can be found here.
 
Where can I ship some of my student’s belongings to campus?
There are two UPS Stores located on the Tempe campus. Information on how to utilize the ASU UPS Stores is available here.
 
Should my student get a laptop or desktop computer?
That depends on personal preference. Free wireless internet access is available most areas around campus, and many students opt for a laptop so they can take their computer home with them over breaks as well as to classes.  
 
How can they secure a laptop from getting stolen?
The ASU computer store sells a variety of  laptop locks. 
 
 
 
 
 
 
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